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Privacy Policy

General Advice Disclaimer

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The privacy of your personal information is important to us.

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1. WE WILL ASK YOU MANY QUESTIONS. WHY IS SO MUCH INFORMATION REQUIRED?

We collect your personal information to enable us to provide you with the products and services that are appropriate to your needs.

 

 Under the following Australian laws we may be authorised or required to collect your personal information:

  • Corporations Act 2001;

  • Australian Securities and Investment Commissions Act 2001;

  • Anti Money Laundering and Counter Terrorism Financing Act;

  • Taxation Administration Act 1953;

  • Income Tax Assessment Act 1936;

  • Insurance Contracts Act 1984;

  • Superannuation Guarantee (Administration) Act 1992; and

  • Superannuation (Unclaimed Money and lost members) Act 1999, as those acts are amended and any associated regulations. From time to time other acts may require or authorise us to collect your personal information.

 

We are required to collect sufficient information to identify a person’s needs, objectives and financial circumstances so that we can provide appropriate financial advice.

 

We will gather the information by asking you numerous questions about you and possibly your family. We will record this information. We endeavour to retain accurate, complete and up to date personal information about you so we will ask you to review the information from time to time.

 

If the information you provide to us is incomplete or inaccurate this will impact on our analysis of your requirements and may result in advice that is not appropriate to your needs and circumstances. If this does occur you will need to make your own assessment concerning the appropriateness of our advice.

 

At times, we may collect personal information from someone other than yourself and you may not be aware that we collect or have collected this information.

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2. ACCESS AND CORRECTION

You may (subject to permitted exceptions) access and update your information by contacting us. You may access the personal information we retain and request corrections. This right of access is subject to some exceptions allowed by law. We will give you reasons if we deny access though will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependent to a large degree on the information you provide and you should advise us if there are any changes or errors in your personal information.

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3. PROVIDING PERSONAL INFORMATION

Generally, we disclose personal information to organisations that help us with our business. 

 

We may provide personal information to:

  • organisations (who are bound by strict confidentiality) to whom we outsource certain functions, such as our auditors (in these circumstances, information will only be used for our purposes);

  • our agents, contractors and external service providers (for example, mailing houses and technology service providers;

  • other professionals, such as solicitors, accountants, insurance brokers and stockbrokers when a referral is required;

  • Paraplanning service providers;

  • Payment systems operators (for example, merchants receiving card payments);

  • entities based overseas (see below for details);

  • debt collectors;

  • fraud bureaus or other organisations to identify, investigate or prevent fraud or other misconduct;

  • external dispute resolution schemes;

  • regulatory bodies, government agencies and law enforcement bodies in any jurisdiction; and

  • third parties when required to do so by law, e.g. legislation or Court Order.


4. OVERSEAS DISCLOSURE

We may disclose your personal information to a recipient which is located outside Australia. This includes any financial institution which you hold an account with overseas where you have given us permission to make enquiries on your behalf. DMG will always disclose and collect your personal information in accordance with Privacy Principles.

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5. IDENTIFIERS

Although in certain circumstances we are required to collect government identifies such as tax file numbers, Medicare number or pension card number, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.

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6. MARKETING PRACTICES

Every now and then we might let you know about news, products and services that you might be interested in, via mail, email, SMS, telephone or online. We will engage in marketing unless you tell us otherwise. You can contact us at any time to update your marketing preferences.

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7. COLLECTING INFORMATION ELECTRONICALLY

DMG will collect information from you electronically, for instance through internet browsing, mobile or tablet applications.

 

Each time you visit our website, we collect information about your use of the website, which may include the following:

  • the date and time of visits;

  • which pages were viewed;

  • how users navigate through the site and interact with pages (including fields completed in forms and applications completed);

  • location information about users;

  • information about the device used to visit our website; and

  • IP addresses.


8. PRIVACY COMPLAINTS

If you believe your privacy has been breached or you have a privacy complaint you should write to the Privacy Officer at DMG Financial Pty Ltd, by email at info@dmgfinancial.com.au or at PO Box 1033, SALE VIC 3850.

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If we do not satisfactorily address your complaint you can escalate it to the Office of the Australian Information Commissioner: by phone 1300 363 992, GPO Box 5218, SYDNEY NSW 2001 or online enquiry by clicking here.

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9. OUR PRIVACY POLICY

If you require more information please ask for a copy of our Privacy Policy.

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COMPLAINT PROCEDURE

We are committed to the speedy and efficient resolution of complaints received in relation to the services offered by DMG Financial Pty Ltd (DMG).

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If you are dissatisfied with our service, we have an internal dispute resolution process to resolve all complaints and concerns you may have, quickly and fairly.

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If your complaint relates to our service, please lodge your complaint to:

Attention: Complaints Manager
DMG Financial Pty Ltd
PO Box 1033
SALE VIC 3850
info@dmgfinancial.com.au

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We aim to ensure that every complaint is properly considered and responded to promptly. DMG will aim to resolve your complaint within 30 days.

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Once a decision has been made, you will be informed of the outcome and of the reasons for reaching the decision.

If you are dissatisfied with the outcome, or your complaint has not been reviewed within the required time limit, you have the right to refer to the appropriate external dispute resolution (EDR) scheme.

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For complaints relating to financial planning services:

For complaints lodged on or after 1 November 2018, the Australian Financial Complaints Authority (AFCA) will handle your complaint.

The contact details are:

Online: www.afca.org.au
Email:  info@afca.org.au
Phone: 1800 931 678
Mail:     Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001

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